Customer Service

Shipping & Delivery

All tickets shipped will be done so via an express delivery service (i.e., PosLaju, Fedex, etc.) and will require a signature. We use express delivery services requiring signature to ensure that your tickets arrive safely and that their location can be tracked at any time. All credit cards are charged upon confirmation/ finalization. It is your responsibility to track your package and to be available to accept the package. You agree to provide us with a secure delivery location and authorize someone at that address to act as your agent in your absence to accept delivery of the package. If you provide a delivery location other than your credit card billing location, you hereby specifically agree to be responsible for that delivery and the tickets once delivered to the address you specify. You agree not to dispute such charges. Your expected ticket arrival date is based on the actual date we ship the order.

Privacy & Security

TicketsNow ensures a safe, secure customer buying experience. Our offices are equipped with the latest computer technology powered by Microsoft BackOffice SBS. All transactions conducted on our Web site through a secure browser are protected by SSL software, the industry standard and the best software available today for secure online commerce business. All transactions are processed on our secure server with full 128-bit encryption. This means that all of your personal information, including your credit card number, name, and address, cannot be read as the data travels over the Internet. We invite you to shop with confidence of knowing that your personal information is protected at all times.

Returns & Replacements

There are no cancellations, refunds, or exchanges on any order once it has been submitted to us. This policy is in place because when you purchase your tickets, we secure and acquire those tickets for you and are not able to recover our costs.

If an event is cancelled we will provide a full refund for the amount that you paid for the tickets. Refunds are not offered for cancellations due to an act of God (rainout, earthquake, flood, etc.) or if a show is cancelled and refunds are not offered by the box office. Any shipping charges are not refundable. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE CANCELLATION. We suggest returning tickets via registered mail or using a courier that can provide you with proof of delivery. Send tickets to: TicketNow, Level 25, Menara TA One, 22, Jalan P Ramlee, 50250 Kuala Lumpur.

In case of a rainout or strike for a sporting event, no refunds will be made. The refund policy for rained-out events will be determined on a case by case basis by the team and we will attempt to notify you of what actions should be taken. In all other instances mentioned above we will attempt in every case to obtain a refund from the original seller of the tickets; however, no refund or percentage of refund can be guaranteed.

If an event is postponed or rescheduled, the tickets will be honoured for the rescheduled event date. New tickets will not need to be issued for most rescheduled events or postponements. As we are not able to recover our costs on the tickets that we acquired for you, we in turn are unable to offer customers refunds on postponed or rescheduled events.

Payment & Pricing

CREDIT CARD We accept VISA, MasterCard and American Express. All prices listed are in Ringgit Malaysia (RM). The billing address will be verified with your credit card company so you must use the exact address where your statements are sent. Should you require that the order be shipped to an alternate address we may require faxed authorization from you. The faxed authorization will include a signed copy of the Card Holder Verification Form along with legible copies of your driver's license and the credit card used during the purchase. This is done to protect both you and Ticketnow against fraudulent credit card use.

CASH
Cash will only be accepted in person at our Contact Centre located in Menara TA One, 22, Jalan P Ramlee, 50250 Kuala Lumpur.

PERSONAL CHEQUE
Ticketnow does not accept personal cheques.

CASHIERS CHECK OR MONEY ORDER
Payment by cashiers check or money order may not be available on all ticket orders. If your request can be handled, the tickets may be held for up to 24 hours. The cashiers check or money order must be sent to us using an overnight delivery service. Payment by money order will also be accepted in person at our Contact Centre located in Menara TA One, 22, Jalan P Ramlee, 50250 Kuala Lumpur.

Most tickets that we sell are not taxed. We collect tax as required by law.

Group rates vary by event and are determined by event organizers. However, you may contact us at 012-34567890 for further enquiries on group bookings.

You're currently on:

Customer Service